SLA terms
Service level agreement: 99.9% uptime guarantee and compensation rules.
- 5 sections
- ~1 min read
- Official document
Sections 5
1Service Level
The Provider guarantees 99.9% uptime for Linux Hosting and WordPress Hosting.
- Uptime is the percentage of time each month that the servers are up.
- Maximum allowed monthly downtime: 43 minutes.
2Scheduled Maintenance
To maintain service quality, the Provider may carry out scheduled maintenance. Such work is not counted towards uptime.
The customer is notified in advance via the official website or by email.
3Force Majeure and Exclusions
Natural disasters, war, DDoS attacks and other third-party circumstances are not covered by the uptime guarantee.
4Compensation
If uptime falls below 99.9%, the customer may receive the following balance credits:
| Monthly uptime | Compensation |
|---|---|
| 99% ≤ uptime < 99.9% | 1-day credit |
| 95% ≤ uptime < 99% | 3-day credit |
| uptime < 95% | 7-day credit |
Note: there are no cash refunds; compensation is provided only as hosting balance credit.
5Customer Responsibilities
The customer is responsible for the data and activity on the server. Downtime caused by the customer’s own errors or software is not covered by the SLA.
By signing up, you read and accept the DenizHost.az SLA Terms.
Our support team will answer any questions about these terms.
