Refund policy
Refund terms, deadlines and how to request one.
- 7 sections
- ~2 min read
- Official document
Sections 7
1General Rules
- A refund for the same service can be issued only once.
- To get a refund, the customer must first cancel the service.
- If the service was cancelled by DenizHost.az, no refund applies.
- Payments are processed through United Payment, which works directly with Kapital Bank.
- Approved refunds are processed within 10 business days.
2Campaign and Free Domain Terms
- If a free domain was provided as part of a campaign and the customer cancels the service, the domain’s standard price is deducted from the refund amount.
- If the refund amount is less than the domain price, the customer must pay the difference or waive the right to the domain.
- If the right to the domain is waived, ownership of the domain reverts to DenizHost.az.
3Currency and Payment Rules
- All refunds are made in the currency in which the payment was made.
- Differences caused by exchange rate changes are not covered by DenizHost.az.
- Refunds are made only via United Payment to the bank card used for payment.
- Processing fees charged by the payment system are deducted from the refund amount.
4Special Terms
Domain services: payments for domain registration, renewal and restoration are non-refundable. Even if the domain is not activated or is cancelled, the payment is not returned. Only for domain transfer errors caused by DenizHost.az may the amount be credited to the user’s account.
Web hosting services: refunds for shared hosting, reseller hosting and VPS are possible within 14 days of purchase if the plan came with a 30-day money-back guarantee.
5Cases Not Covered by Refunds
Add-on services not included in the plan, domain registration payments and SSL certificates (unless specifically stated) are not covered by the refund policy.
6Non-Refundable Services
The following services are not eligible for refunds:
- G Suite and email updates
- Domain registration and restoration fees
- SSL certificates
- Dedicated IP addresses
- Physical servers
- Discounted and promotional plans
7Refund Request Procedure
To request a refund, the customer must contact support and provide the following information:
- Reason for the refund request
- User details (username, domain name, transaction code, purchase date)
- Additional information support may request
Our support team will answer any questions about these terms.
