FAQ

Hosting is a server that stores your site’s files, databases and email and is online 24/7. For your site to open for everyone, you need a domain and hosting.

Linux hosting plans use the DirectAdmin panel. You can manage your site, email, databases, SSL and files in one place, and log in to DirectAdmin from the client area in one click without a password.

As soon as payment is confirmed, your hosting account is created automatically; the login details appear in your client area and are emailed to you.

Yes. You can move to a bigger plan from Client area → Services. You only pay the price difference and your data stays in place.

We take regular backups on our servers. Even so, under the Service Agreement we recommend keeping your own separate backup of your data.

We guarantee 99.9% uptime for Linux Hosting and WordPress Hosting. See the SLA Terms page for details.

International domains (.com, .net, .org, etc.) are registered automatically right after payment. .az domains are registered manually and may take a little longer.

On the domain transfer page, enter the domain name, the EPP (transfer) code from your old registrar, and complete the order. Transfers usually take 5–7 days and extend the domain by 1 year.

In the client area → My domains → domain → DNS servers, you can set the NS you want. You can also manage DNS records (A, CNAME, MX, TXT, etc.) there.

You can pay online by bank card, by bank transfer or from your account balance. Bank details are on the Our bank accounts page.

Refunds for Linux Hosting and WordPress Hosting can be requested within 14 days of the service start date. Payments for domains, SSL and VPS/VDS are non-refundable. Details: Refund Policy.

In the client area → Support → New ticket you can send a ticket, or reach us on WhatsApp and by phone.